King – 183 x 190 cm
Queen – 152 x 190 cm
Super Single – 107 x 190 cm
Single – 91 x 190 cm
We have different sizes for each mattress:
King: 330 x 330 x 1930 mm
Queen – 330 x 330 x 1620 mm
Super Single – 330 x 330 x 1170 mm
Single – 330 x 330 x 1010 mm
Unfortunately, we do not offer custom sizes at the moment.
The mattress thickness is 32 cm (12.6 inches) for Galax Luna and 28 cm (11 inches) for Galax Stella.
The mattress comes in four different sizes with specific weights:
King- 42kg
Queen – 34.5kg
Super Single – 24.5kg
Single – 21kg
We are manufactured in Malaysia.
King Koil Galax Roll pack mattress is made of Individual Pocketed Spring System which return to its original height and strength when unpacked due to its strong elasticity without damaging its core structure.
We use advanced vacuum compression technology to package and roll our mattresses to fit into a compact box. Once released from its packaging, the mattress will expand and return to its original size within 24 hours.
We have 2 types of mattresses with compressed and roll-packed – Luna and Stella.
For different types of mattresses, you may visit www.kingkoil.com.my
The unboxing of the mattress is quick and easy – just follow these simple steps below:
Unpack your mattress in your desired room of installation before you start unboxing it.
Once you take your mattress out of the box, it will be fully expanded in 24 hours. However, you may sleep on when it looks comfortable and ready.
Don’t forget to share us your unboxing process! Upload the video and tag us in FB- King Koil Malaysia- Official & IG-kingkoilmy.
We offer a 30 days home trial for both mattress, Galax Luna & Galax Stella. This means you can try the mattress for a within 30 nights in your own home. The trial period starts from the date of delivery. For more information about the 30-days home trial, you may visit the 30-days home trial T&C here.
Hey, you are welcome to visit us here:
Yes, we accept all visa or Mastercard issued by bank.
We accept all Visa, MasterCard and online banking with major local banks.
Unfortunately, at the moment our systems don’t accept AMEX cards.
Currently we do not offer instalment payment plan.
You can shop at our website. Place the order directly at www.kingkoil.com.my. We will ensure the product(s) is/are safely shipped to your place.
Just contact us via email at cs@kingkoil.com.my or call us at 03-31221866 and our customer care will assist you accordingly. All order shall be delivered within 7-14 working days depending on your address.
For more information about the shipping, you may visit the Shipping Policy here.
Yes! you can get in touch with us and our customer support will assist.
For deliveries within Peninsular Malaysia, the delivery will be done by our appointed transporter.
The mattress weight from 21 kg to 42 kg depending on the size. If you think you’ll struggle with carrying it, we recommend inviting someone over to help.
Free Shipping within Peninsular Malaysia and Penang.
Currently we do not ship outside Malaysia.
For the time being we do not ship to East Malaysia.
Yes, we are able to assist you to schedule delivery. However, the delivery time frame is subject to availability. You can call us at 03-31221866 or email us at cs@kingkoil.com.my for more info.
The delivery address can be changed as long as your order has not been dispatched for delivery. Once dispatched, it may be difficult for us to change the details, but do get in touch with us and we’ll see how we can help.
If you’re in Klang Valley, we can deliver to you on Saturdays.
For outstation, will follow the weekly trip arrangement, but might not fall on Saturday.
Yes, you’ll have to be home for the delivery. However, If the customer is ordering the mattress for their family members or friends as gift, do give us the details of the recipient; full name, I/C No. and contact number.
You can inform us earlier and we can arrange another date that suites your schedule.
If it is to order for your family members, do give us he details of the recipient; full name, I/C No. and contact number
Orders are delivered by KingKoil Logistics team from Monday to Saturday, excluding Sunday and public holidays. Delivery normally takes between seven (7) to fourteen (14) working days, unless stipulated otherwise. During peak online sales, promotional periods and festive seasons, orders and deliveries may take longer time.
You must have made full payment and have slept on your King Koil Galaxy mattress at least 25 days to eligible for a return request. It takes 3-4 weeks for your body to adjust to a new mattress. Therefore, we require you to try on the mattress for at least 25 days before making the decision to return your KingKoil Galax Mattress. You will be eligible for a refund after the 30 days home trial from the date of delivery.
This return policy shall NOT apply to damages resulting from normal wear and tear and existence of any of the following circumstances shall make the foregoing warranty null and voided:
We do not allow any exchanges on sizes and between mattresses.
There’s no need to keep the original box but please wrapped the mattress securely with its original plastic packaging/other wrapper to avoid the mattress from getting dirty or damage during transportation. A Compensation fees (15% – 30% of the mattress price) will be charged to the customer for mattress cleaning and repair purposes.
Yes, 100% free.
King Koil will evaluate the condition of the returned mattress to comply with the requirements under the return policy. The refund will take around 5 – 7 days after the mattress has been returned to the warehouse and it will be refunded to you via the method of payment you preferred during checkout.
King Koil mattresses are covered by a 15-year warranty from the date of delivery and collection. This warranty is not transferable and covers only the original purchaser who continues to be the owner of the product.
King Koil offer a product warranty against defects in manufacturing (except fabric). This Pro-Rated warranty extends only to the original purchaser and it is only valid within Malaysia.
For more information about the warranty, click here.
We offer our customers the service of FREE disposal of old mattress. We will pick up your old mattress on the day your brand new King Koil mattress is delivered to your home. The transporter appointed by King Koil will only dispose the old mattress, excludes the old furniture or bedframe from your home.
King Koil offer a product warranty against defects in manufacturing (except fabric). This Pro-Rated warranty extends only to the original purchaser and it is only valid within Malaysia.
Please CHAT, call 03-31221866 or email cs@kingkoil.com.my to us from Monday to Friday except public holiday, 9:00 – 17:00.
