Do you allow exchanges?

We do not allow any exchanges on sizes and between mattresses.

Do I need to keep and return the mattress box?

There’s no need to keep the original box but please keep the plastic wrap to avoid the mattress from getting dirty or damaged during transportation. Failure to do so, a compensation fees (for cleaning and repair purposes) of 15%-30% on the purchase price to be borne by the customer and this amount will be deducted… Continue reading Do I need to keep and return the mattress box?

Is a return free?

Yes, 100% free.

How long will it take to receive my refund?

We will refund your money after we have received back to our warehouses and ensure the returned mattress is in good condition as per the return policy. Your refund will be proceeded within 7-14 business days after we have received the returned mattress and refund will be placed on the card or account that you… Continue reading How long will it take to receive my refund?

How do I return the mattress?

You can initiate the return by contacting us at 03-31221866 or email to cs@kingkoil.com.my. Please provide us your full name, order number and product. and we’ll arrange a free pickup from your home.

How Do I Start A Return?

You can call us at 03-31221866 or email to cs@kingkoil.com.my. Share us the supporting documents; a receipt or proof of purchase is required to complete the return request, you may email them together with your order number and the reason for the return. We will later schedule for a pickup date and time available.

How Do I Reschedule My Return Pickup?

 To reschedule your pickup, please give our Customer Support team a call at 03-31221866 or email us at cs@kingkoil.com.my with your order number and updated availability.

What happens to the returned mattresses?

Returned or used mattresses are never resold or re-sent to customers. They will be sent for professional recycling or disposal.

What is King Koil’s return policy?

You must have made full payment and have slept on your King Koil Galaxy mattress at least 25 days to eligible for a return request. It takes 3-4 weeks for your body to adjust to a new mattress. Therefore, we require you to try on the mattress for at least 25 days before making the… Continue reading What is King Koil’s return policy?