How long will it take for my mattress to arrive?

Orders are delivered by KingKoil Logistics team from Monday to Saturday, excluding Sunday and public holidays. Delivery normally takes between seven (7) to fourteen (14) working days, unless stipulated otherwise. During peak online sales, promotional periods and festive seasons, orders and deliveries may take longer time.

What happens if I’m not at home to receive my products?

You can inform us earlier and we can arrange another date that suites your schedule.  If it is to order for your family members, do give us he details of the recipient; full name, I/C No. and contact number

How Can I Purchase a King Koil Galax Roll pack?

You can shop at our website. Place the order directly at www.kingkoil.com.my. We will ensure the product(s) is/are safely shipped to your place.

Can I Track My Order After I Have Make a Payment?

Just contact us via email at cs@kingkoil.com.my or call us at 03-31221866 and our customer care will assist you accordingly. All order shall be delivered within 7-14 working days depending on your address. For more information about the shipping, you may visit the Shipping Policy here (link).

Can I pick up the mattress by myself?

Yes! you can get in touch with us and our customer support will assist.

How will my item(s) be delivered?

For deliveries within Peninsular Malaysia, the delivery will be done by our appointed transporter. The mattress weight from 21 kg to 42 kg depending on the size. If you think you’ll struggle with carrying it, we recommend inviting someone over to help.

How much does shipping cost?

Free Shipping within Peninsular Malaysia and Penang.

Do you deliver everywhere in Malaysia?

We deliver each order to one delivery address within Peninsular Malaysia and Penang. Unfortunately, we are unable to provide delivery to PO Box, East Malaysia, Langkawi and all other islands.

Do you ship outside Malaysia?

Currently we do not ship outside Malaysia.

Do you ship to East Malaysia (Sabah, Sarawak and Labuan)?

For the time being we do not ship to East Malaysia.