You must have made full payment and have slept on your King Koil Galaxy mattress at least 25 days to eligible for a return request. It takes 3-4 weeks for your body to adjust to a new mattress. Therefore, we require you to try on the mattress for at least 25 days before making the decision to return your KingKoil Galax Mattress. You will be eligible for a refund after the 30 days home trial from the date of delivery.
This return policy shall NOT apply to damages resulting from normal wear and tear and existence of any of the following circumstances shall make the foregoing warranty null and voided:
- If the product is found to be unsanitary
- When product failure is due to causes other than defective workmanship or material.
- Any queen or king size mattress and/or foundation that is used on a frame or bed rails without a centre support rail and having legs that touch the floor.
- If the product has any damage to the outer fabric of the cover, including wear and tear.
- If this product is used for commercial purposes, unless specifically designed and built for commercial use.
- If purchaser does not present proof of purchase.
- If the product is damaged due to use with an inadequate foundation. This mattress is designed for optimal performance when used in conjunction with a matching foundation as part of a total sleep system. In addition, this Product Warranty shall not apply to “as is” models, distressed mattresses or handles. Handles are only intended to assist in positioning the mattress.